Help Center
Q: Why is the DARB app showing a white screen on my Huawei device?
A: This is NOT a Huawei device issue.
The DARB application has recently been upgraded and rebranded to "Darb – Urban Mobility". Older versions of the DARB app may no longer function correctly and can display a white screen during launch.
Q: How can I resolve the issue?
Please follow the steps below:
✅ Uninstall the old DARB application
✅ Open Huawei AppGallery
✅ Search for "Darb – Urban Mobility"
✅ Download and install the latest version
✅ Launch the app and enjoy the new experience
Q: Is this a Huawei device hardware or software issue?
A: No. This issue is related to the application version and is not caused by Huawei device hardware, EMUI, or HarmonyOS.
Q: What changed in the new version?
A: DARB has been upgraded and rebranded to "Darb – Urban Mobility", providing an updated user experience and the latest urban mobility services.
Resolution
Issue Status: Resolved by updating to the latest Darb – Urban Mobility version available in Huawei AppGallery.