Unable to unlock my HUAWEI Mate XT using my fingerprint

1 min. readlast update: 02.23.2025

Problem:

The fingerprint unlock rate is low or the HUAWEI Mate XT fails to be unlocked using fingerprint.

Cause:

When enrolling a fingerprint, the system captures an image of the entire fingerprint pattern. Pressing a single spot may result in an incomplete fingerprint image, leading to failed unlocks.

Solution:

Thank you for your support and feedback. Please enroll your fingerprint again and try again. When enrolling your fingerprint, try to move your finger to cover the entire finger, which can significantly improve the unlock success rate.

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