Problem
When using WhatsApp on Huawei Mate X6 and Mate X7 foldable phones in&nbsp;full unfolded dual-screen mode, abnormal issues may occur. The app shows a white screen, lags severely, or cannot be swiped when returning from a chat window or launching WhatsApp.
Cause
The compatibility issue is caused by abnormal system software adaptation.
Temporary Solution
1. Fold your phone to switch to&nbsp;single-screen mode, then launch WhatsApp;
2. Unfold the phone to return to dual-screen mode, go to&nbsp;WhatsApp &gt; Settings &gt; Chats, and turn off the&nbsp;Side-by-Side View&nbsp;feature;
<ol start="3">
<li class="MsoNormal">Fully close and restart WhatsApp. The issue will be resolved.</li>
</ol>
<img src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAA_z2QzU7DMBCE38XnGu3GzjrLCTeNVS6IQ3kAJzbBUptW-QEB4t1xRMTxm93VzOy3WKY4nj5vUdwLFDsRrh_DhirjazrHJ39ZMV18H-9uQ7_Jz35-y3IwRacYjFQ-tlIrZaRvMcgKqGtJhRg85Is2fT2GvH60D3GQy4SEQFCZPOrG6Od0HU5p9UEC1go0IADsxJT6wc_LuCawtqCaGnLsDgVYJm7AWNYGdFm5EhrkihsuLSpAo_fa2APxvgYDqFzt_mJs7Y4247s_p_Dy_4F5XOLPL0NsgiATAQAA.png">

Problem

When using WhatsApp on Huawei Mate X6 and Mate X7 foldable phones in full unfolded dual-screen mode, abnormal issues may occur. The app shows a white screen, lags severely, or cannot be swiped when returning from a chat window or launching WhatsApp.

Cause

The compatibility issue is caused by abnormal system software adaptation.

Temporary Solution

1. Fold your phone to switch to single-screen mode, then launch WhatsApp;

2. Unfold the phone to return to dual-screen mode, go to WhatsApp > Settings > Chats, and turn off the Side-by-Side View feature;

 3. Fully close and restart WhatsApp. The issue will be resolved.



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