Reason: The user cloned the Gbox from an old HMS device, which disabled installation on the phone from Gbox Settings. As a result, the apps will be downloaded in a virtual environment.
<img src="https://cdn.livechat-files.com/api/file/kb/file/15604350/398176bac3-50b8764483971399afb9.png">
How to solve it?
Uninstall Gbox and install the latest version from AppGallery. Please avoid using phone clone for Gbox and always perform a fresh installation.
<img src="https://cdn.livechat-files.com/api/file/kb/file/15604350/95c4d732df-f9d1c6fb8c7a052c76ea.png">
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Reason: The user cloned the Gbox from an old HMS device, which disabled installation on the phone from Gbox Settings. As a result, the apps will be downloaded in a virtual environment.



How to solve it?

Uninstall Gbox and install the latest version from AppGallery. Please avoid using phone clone for Gbox and always perform a fresh installation.



 

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